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Frequently Asked Questions (FAQ)

Payment matters
  • Do I need a PayPal account to make payment?

    No, you do not need a PayPal account to make payment at FiberTek Fiber Shop. You can check out as a guest to make payment via PayPal. 

  • Can I make payment with Amex credit card? 

    Yes, we can accept payment from Amex credit card via PayPal.  

Delivery matters

  • How can I track my order? 

    We will send you an email with your shipment tracking reference number which you can use to track the delivery status of the products that you have purchased. 

  • When can I expect to receive my products?

          We aim to ship out the products that are in-stock within three to five     
          business days. The delivery time for the products will depend on your 
          location.

          Below is a guide on the delivery time for some countries:

          United States - 3 to 5 business days

          France - 7 business days 

          United Kingdom - 7 business days 

          South Korea - 3 business days 

          Philippines - 3 business days      

 

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