Skip to content
Due to COVID-19 situation, we seek your kind understanding that there will be longer delivery time for your orders.
Due to COVID-19 situation, we seek your kind understanding that there will be longer delivery time for your orders.

Return & Exchange

Products Within Warranty Period

Limited warranty is provided for some products. If the product is found to be defective, please contact FiberTek. FiberTek personnel will assist our customers with the issue that they may encounter with the product. If the problem cannot be resolved, customers may send the product back for repair or exchange, at our discretion with the shipping charge borne by them.

Warranty period for the Fiber Media Converters can be found below:-

  • Ethernet Media Converter and Switches - 1 Year
  • Video, Audio, Data to Fiber Converter - 1 Year
  • Serial to Fiber Converter - 1 Year

Products Not Within Warranty Period

If the product is found to be defective, please contact FiberTek. FiberTek personnel will assist our customers with the issue that they may encounter with the product. If the problem cannot be resolved, the customer may send the product back for repair. As the product is out of the warranty period, FiberTek personnel will advise customers on the cost required for the repair of the product. The repair will only proceed with the customers agreeing to the repair cost. The shipping charge of sending the product for repair and sending the product back will be borne by the customers.

 

No Return and Exchange

At FiberTek, we strive to get the correct order to our customers; hence we do not allow the exchange or return of our products. In the event, if a defective product has been received, customers have to inform our personnel, they will assist them with any problems that they might be facing.

The followings below define some of the conditions that an exchange or return is not allowed:-

-Change of mind or purchase intention by the customers

-Due to incorrect selection of model/type at the time of placing the order

-Due to the difference in the product pictures – colour difference due to lighting, setting etc.